Refund policy

At Jewelry Auction House, we believe in complete transparency and want you to feel confident in every purchase. Because of the unique nature of our one-of-a-kind and estate pieces, all sales are final. We do not accept returns or issue refunds under any circumstances.

Please Read Before Purchasing

We encourage you to review all product descriptions, photos, and ask any questions before placing an order. If you need more information, our team is happy to help via email or live chat.

Exceptions for Damaged Items

We take pride in the quality and careful packaging of every order. In the rare event your item arrives damaged or incorrect, please contact us immediately.

Every package we ship is fully insured for your protection. If you receive a damaged or incorrect item, contact us right away. Our team will guide you through the next steps and handle the entire insurance claim process on your behalf, so you don’t have to stress about the paperwork.

Questions?

Our Customer Support team is here to answer any questions about an item before you buy:

Thank you for choosing Jewelry Auction House! We appreciate your understanding and support of our unique business model.